Frequently Asked Questions (FAQs)

Everything you need to know about Mikkel Hollins.

1. What is Mikkel Hollins?

Mikkel Hollins is a luxury, playful, and sensual underwear and apparel brand designed to make you feel confident, comfortable, and irresistible. Every piece is crafted with premium fabrics, artistic details, and limited collections.

2. Where do you ship from?

Orders are shipped from our USA or Europe fulfillment centers. We deliver to customers worldwide.

3. Do you offer free shipping?

Yes! We offer free shipping on U.S. orders over $50.

4. How long does shipping take?

• USA: 3–7 business days

• International: 7–15 business days
  Shipping times may vary during peak seasons or holidays.

5. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can also track your order on our website under the Order Tracking page.

6. What is your return and exchange policy?

For hygienic reasons, underwear and intimate items are non-returnable and non-refundable, unless the item is damaged or incorrect upon arrival. Please contact us within 7 days of delivery with photos, and we’ll assist you.

7. Do you offer size guides?

Yes! Every product page includes a detailed size chart. You can also visit our Size Guide page or contact us for sizing assistance.

8. Can I cancel or change my order after placing it?

Orders can only be modified or cancelled within 2 hours of purchase, as processing begins quickly. Please contact us immediately at info@mikkelhollins.com.

9. Are your products true to size?

Yes, our items are designed to fit true to size. For personal preference (tighter or relaxed fit), check the fit notes on each product page.

10. Do you restock sold-out items?

Some items are limited edition and may not return. If we plan a restock, you’ll see a “Notify Me” option on the product page.

11. What are the washing and care instructions?

To keep your Mikkel Hollins pieces soft, vibrant, and long-lasting, please follow these care tips:

• Hand wash or gentle machine wash in cold water.

• Use mild detergent —no bleach or harsh chemicals.

• Do not tumble dry. Lay flat or hang to air dry.

• Avoid ironing directly on printed or elastic areas.

• Wash dark and light colors separately to prevent color transfer.
  Proper care helps maintain elasticity, color, and fabric quality.

12. How can I contact customer support?

📧 Email: info@mikkelhollins.com
📱 Instagram DM: @mikkelhollins
Our team responds within 24 hours (Monday–Friday).